The tech support problem dates back to long before the industrial revolution,
when primitive tribesmen beat out a rhythm on drums to communicate:
Groog (tech support): This fire help. Me Groog.
Lorto: Me Lorto. Help. Fire not work.
Groog: You have flint and stone?
Lorto: Ugh.
Groog: You hit them together?
Lorto: Ugh.
Groog: What happen?
Lorto: Fire not work.
Groog: (sigh) Make spark?
Lorto: No spark, no fire, me confused. Fire work yesterday.
Groog: *sigh* You change rock?
Lorto: I change nothing.
Groog: You sure?
Lorto: Me make one change. Stone hot so me soak in stream so stone not burn
Lorto hand. Small change, shouldn't keep Lorto from make fire.
Groog: *Grabs club and goes to Lorto's cave*
Tech Support in the Old Days